Disaster Response

Hurricane Florence

Tell Us What Your Needs Are

In the aftermath of Hurricane Florence, NCPA offers its support to our members affected by the storm. Please use [email protected] to communicate your personal and professional needs. As you assess your situation, please let us know what we can do to help.

NC Medicaid

NC Medicaid has launched a NC Medicaid Hurricane Florence Response & Recovery webpage that will be updated as policies continue to be enhanced to assist recovery efforts.

A list of temporary changes to NC Medicaid and NC Health Choice policies and procedures is included in the Fact Sheets:

NC Tracks Announcements

Special Bulletin for Providers Serving NC Medicaid Patients

NC Medicaid Beneficiary Lock-in Program

Temporary NC Medicaid Directives to Increase Beneficiary Access to Services during Hurricane Florence

NC Medical Society 

The NC Medical Society has pulled together resources and up to date information on Medicaid and Commercial Insurers response to the storm. Learn more


  • The NC HIEA is recognizing that citizens in hurricane-struck areas are having to leave their homes, communities and healthcare providers who know them and their medical histories. Under these unusual circumstances, the NC HIEA has created an Emergency Data Access and Use Agreement to allow healthcare providers who are not yet connected to the NC health information exchange network, NC HealthConnex, to have temporary one-way access to view information about patients they may be seeing in shelters or other clinics. 
  • This Emergency Access Agreement only allows providers to view and use patient data in the NC HealthConnex clinical portal for Treatment purposes as defined by HIPAA.
  • If you would like to review and sign an Emergency Access Agreement, please contact [email protected] and explain why you need emergency access and what patients or patient groups you plan to serve.
  • Once the provider signs the Emergency Access Agreement, send it to [email protected] with the subject line “Emergency Access PA”
  • NC HIEA/SAS will expedite the agreement process and send the provider a user name and password once the agreement is executed.
  • The provider can log into NC HealthConnex clinical portal and look for patient history, medications, past surgeries etc. 
  • No services performed in the shelter or emergency setting is inputted into the portal or the HIE. The portal is just being made available to providers to view clinical information to help treat patients.

Veteran Affairs

The U.S. Department of Veteran Affairs is maintaining a centralized list of federal resources available to Veterans:  https://www.va.gov/opa/alerts/florence.asp.  Some specific, important points of contact are:

  • The Veteran disaster relief hotline:  800-507-4571
  • The Veteran Benefits Administration hotline:  800-827-1000
  • The pharmacy customer care number:  866-400-1243
  • The Vet Center counseling hotline:  877-927-8387

The Veterans Administration Mid-Atlantic Health Care Network is maintaining a Hurricane Florence Operating Status page with information about which health care offices are open:  https://www.visn6.va.gov/emergency/index.asp.  

The North Carolina Department of Health and Human Services has a consolidated web page linking individual to health and human services and resources, including information on connecting to care, getting benefits, food assistance, public health concerns, and more:  https://www.ncdhhs.gov/hurricane-florence

The North Carolina Department of Military and Veterans Affairs maintains a resource guide to assist and educate Veterans in learning about and accessing state and federal benefits:  https://www.milvets.nc.gov/resource-guide.      


NC Department of Public Safety

NC Department of Health and Human Services

Current Road Conditions

Local / County Emergency Contacts


Disaster Preparedness & Response Resources

Resources for psychiatrists for their roles in responding to disasters and mass traumas. Psychiatrists provide valuable medical experience and expertise for preparing and responding to disasters and mass traumas. It is important to understand how psychiatric care can be integrated into disaster response systems in order to effectively provide medical assessment, treatment and consultation.


Helping Children Cope with Disasters

Children are not exempt from psychological impacts caused by man-made or natural disasters. Understandably, many young children may feel frightened and confused. Fortunately, most children, even those exposed to trauma, are quite resilient.


Become a Red Cross Disaster Mental Health Volunteer

The American Red Cross provides disaster training for mental health professionals, including online modules.